Customer Support Queries
Frequently Asked Questions
This is your online digital signature within the Tatem Community for use to make and receive free calls. However, if any query, feel free to contact our customer support team.
Sign up for a free account and download the Tatem App from the iTunes or the Google Playstore. So, only Tatem members can receive or make free calls within the community. Therefore, invite your friends wherever they are in the world so you can call them for free!
Yes, you can! While our calls to landlines and mobile phones are dirt cheap, you can still make free calls by inviting your friends to Tatem, Therefore, we will reward you for every friend that joins with instant moola! See our referral policy.
All or any unused credit is rolled over to the next month.
This is the number that is displayed for TatemOut calls.
GSM button allows you to make calls over you existing GSM carrier connection. We strongly recommend switching to GSM when your 3G or Wi-Fi connection is poor or degraded. However, normal carrier charges may apply.
Log into your account and select assign Tatem Number
Varies with destination community & FREE for connected members.
What is mobile money? This is the new way to share & send money to family and friends across mobile devices.
– We offer cash remittance options to mobile numbers in select destinations with integrated wallets such as Mpesa, Ecocash, Ukash etc. We also offer direct airtime top-ups to 300 plus partner mobile networks in 90 countries.
Affordable, convenient and hassle free. We provide 24/7 anywhere secure access from any connected device so you can send mobile money to your loved ones without any restrictions.